Voice of the Customer Program
We're committed to ensuring our services meet your changing needs and to continue to improve the way we provide water and sewerage services.
Welcome to Your Say - City West Water, a space for you to share your ideas and views with us, your neighbours and the rest of your community.
Register to have your say on our strategies and plans, and to participate in discussions that will help shape how we deliver water and sewerage services to you, now and into the future.
We will email you when new opportunities to participate become available.
We're committed to ensuring our services meet your changing needs and to continue to improve the way we provide water and sewerage services.
Have questions or want to learn more about a project, visit our Contact Us page or:
Locked Bag 350
Sunshine, Victoria 3020
Your Say - City West Water Privacy Statement
City West Water Corporation ABN 70 066 902 467 ("City West Water") is committed to protecting the privacy of your Personal Information. This Privacy Statement applies to the Your Say - City West Water website with the domain name yoursaycww.com.au ("website"). Your Say - City West Water is operated by Harvest Digital Planning on behalf of City West Water.
We trust this Privacy Statement will assure you that we have taken your privacy and security concerns into account when you use this website, and have addressed these requirements appropriately. In this Privacy Statement the expression "Personal Information" is used to refer to information or an opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion. If you have any queries regarding this Privacy Statement and/or privacy policies in general please contact us.
We will post any changes to this Privacy Statement on the website, so we encourage you to check this Privacy Statement from time to time. Any information collected under this current Privacy Statement will be handled in accordance with this Privacy Statement. After any changes take effect, all new information collected, if any, will be subject to the revised Privacy Statement.
Collection Of Personal Information
To make comments in current and active projects on the website, users must create an account for which we will collect some Personal Information. You may browse the website and read information about the projects without providing any Personal Information.
We collect information from you when you sign-up for Your Say - City West Water. Required information includes:
By providing an email address you help us protect the integrity of the discussion from individuals and groups who may attempt to unduly influence the outcomes of the consultation process.
If you sign-up to receive e-newsletters and updates, the email address you provide will be used by City West Water to send you this information. You can unsubscribe from these updates at any time.
Demographic information (optional)
We ask optional demographic questions when you sign-up to help us determine whether we are getting a diverse cross-section of participants. These questions are:
Information Use and Disclosure
City West Water and Harvest Digital Planning Pty Ltd will not use or disclose Personal Information collected through the website for purposes unrelated to the purpose for which it is collected unless such use or disclosure is required or authorised by law, or with your consent.
We collect Personal Information to help us to provide services requested by individuals. Some related purposes for which Personal Information may be used and disclosed include:
The website uses "cookies" (small data files sent to your computer) so you do not need to enter your login details more than once during the same Internet session. These cookies do not collect Personal Information and are only used at the time that you log on and only for that Internet session. Cookies from the website will not be stored permanently on your computer.
Collection of site visit data
This website’s web-server automatically collects and stores anonymous information for statistical and system administration purposes only:
To the extent that this data could make you identifiable, City West Water will not attempt to identify individuals from the records the server automatically generates unless necessary to investigate a breach of law or regulation.
Collection of User Feedback
We collect User Feedback via the following feedback tools:
We use this information to help inform the development of our strategies, plans, initiatives and services to help shape how we deliver services to you now and into the future.
All User Feedback may be published in publicly available reports at the end of the consultation period.
Publicly available information
Publicly available information is limited to your screen name and any comments you leave under that name in the forums or other feedback tools on the website.
Information available to City West Water and Harvest Digital Planning
City West Water, Harvest Digital Planning Pty Ltd and its suppliers take reasonable steps to keep any Personal Information in its possession secure and to protect that Personal Information from misuse or loss and from unauthorised access, modification or disclosure.
Personal Information provided by customers are accessible only to authorised personnel from City West Water and Harvest Digital Planning Pty Ltd.
When using the website you should be aware that no information transmitted over the internet can be guaranteed as totally secure. Although City West Water, Harvest Digital Planning Pty Ltd and its suppliers strive to protect such information, City West Water, Harvest Digital Planning Pty Ltd and its suppliers do not warrant the security of any information transmitted to it over the internet and you do so at your own risk.
Access, Corrections and Further Information
If you wish to request access to or correction of your Personal Information which City West Water holds about you as a result of our information collection practices outlined in this Privacy Statement, you may do so at any time by contacting us on the details below during normal business hours. Please provide as much detail as you can about the particular information you require, in order to help us retrieve it.
If you require information about how City West Water manages Personal Information or you have any queries and/or complaints go to the "Contact Us" page. You can also contact us by sending a general email, to firstname.lastname@example.org, by writing to us at City West Water, Locked Bag 350, Sunshine 3020, by telephoning us on 131 691 or by faxing us on (03) 9313 8417.
If you are making a complaint or require a response, please include contact information, such as your name, address and email address or phone number so that we can provide a response or contact you to discuss your query.
Version 2 - Date of Publication 20 June, 2016
As a user of Your Say - City West Water with the domain name yoursaycww.com.au ("website") you are bound by these Terms and Conditions.
The platform is owned and operated by Harvest Digital Planning Pty Ltd on behalf of City West Water Corporation ("City West Water").
This website has been established for the purpose of providing City West Water's customers and stakeholders an opportunity to provide input into City West Water's strategies, plans and initiatives.
Acceptance of Terms and Conditions
Use of the website indicates your acceptance of these Terms and Conditions, the Privacy Statement and Moderation Policy. If you do not accept these Terms and Conditions you must refrain from using this website.
City West Water reserves the right to vary these Terms and Conditions. Any amendment to these Terms and Conditions will be effective immediately upon notification on this website. Your continued use of this website following such notification will represent agreement by you to be bound by these Terms and Conditions as amended.
To participate in this website users must create an account with us and provide information that is accurate, complete, and current at all times.
To maximise your security you must:
Your transmission of information through the Internet is at your own risk.
In some cases, City West Water or Harvest Digital Planning Pty Ltd may require access to your account to respond to technical issues.
City West Water, Harvest Digital Planning Pty Ltd and its suppliers consider that the technology used by the website provides a reasonable level of security to guard against unauthorised access to your information and use of this website. However, we cannot guarantee that the security of this website cannot be compromised. In using this website you acknowledge that it may not be secure.
To the extent permitted by law City West Water, Harvest Digital Planning Pty Ltd and its suppliers are not liable to you for any damages, losses or liabilities of any kind (whether as a result of negligence or otherwise and including consequential loss or damage) that occur in connection with your use of the website and any information, material or functionality that forms part of it.
City West Water, Harvest Digital Planning Pty Ltd and its suppliers are not liable for any losses, damages or liabilities of any kind arising from any disruptions to this website.
You must take appropriate measures to ensure that items selected from this website are free from viruses or the like that may damage or interfere with your computer systems. City West Water, Harvest Digital Planning Pty Ltd and its suppliers are not liable for any damage to your computer systems, whether it occurs in connection with the use of this website or another linked website.
Suspension and Termination
Your account may be suspended or terminated at any time by City West Water without notice. In the event of suspension or termination, all disclaimers and limitations of liability in these Terms and Conditions will continue to apply. We will email the user to inform them why their account has been suspended or terminated and the applicable duration in the event of a suspension.
Content you have posted on the website may remain on it, even after you have cancelled your account. You are not entitled to have the content removed.
Upon termination, your right to use the website will immediately cease.
If you wish to terminate your account, you can cancel your registration by contacting email@example.com.
Email newsletters and notifications
You can choose to receive newsletters and other updates about a project from City West Water by email. Newsletters and updates will be sent via a third-party supplier. If you choose to receive newsletter and updates but then change your mind, you can unsubscribe at any time by following the process set out in the emails sent.
Links to other sites
This website has links to other websites operated by third parties. City West Water, Harvest Digital Planning Pty Ltd and its suppliers are not responsible for the content, security or privacy practices associated with other linked websites. City West Water does not approve or endorse either the products or the owners or operators of these sites.
We advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Linking to this site
Links to this website from other websites are not permitted without City West Water's prior written consent.
City West Water, Harvest Digital Planning Pty Ltd and its suppliers cannot guarantee that errors in recording, transcribing, storing or transmitting information or in the operation of this website will not occur. Accordingly, City West Water does not warrant the accuracy, adequacy, timeliness (despite any apparent date stamping) and completeness of information on this website.
City West Water reserves the right to add, remove or alter content from the website without notice.
In the event of a dispute arising in connection with the use of this website, the applicable law is that of the State of Victoria, Australia.
Copyright and Intellectual Property
The website contains the copyrighted material, trademarks, patents, trade secrets, and other proprietary information (“Proprietary Intellectual Property”) of Harvest Digital Planning and its suppliers and licensors. Harvest Digital Planning and its suppliers and licensors own and retain all proprietary rights in the Proprietary Intellectual Property. For the avoidance of doubt, content posted on the website by you and other users of the website (“Content”) is not Proprietary Intellectual Property.
Except for Proprietary Intellectual Property which is in the public domain, or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or otherwise use any such Proprietary Intellectual Property and the provision of such Proprietary Intellectual Property to you through the website does not transfer to you or any third party any rights, title or interest in or to such Proprietary Intellectual Property, including, without limitation, any intellectual property rights in any content and material included therein.
You may not: distribute, sub-license, translate, reverse-engineer, decompile, or disassemble the website or Proprietary Intellectual Property or the source code thereof, or attempt to derive the source code thereof in any other way, save and only to the extent any foregoing restriction is prohibited by applicable law; modify the website or Proprietary Intellectual Property or merge all, or any part, of the website or Proprietary Intellectual Property or the source code thereof into another program; or remove, modify or alter any of Proprietary Intellectual Property from any part of the website or the source code thereof.
By posting any material on the website, you:
(a) warrant that you have the right to post the material and that doing so will not infringe any intellectual property rights or other rights of any third party;
(b) agree to hold City West Water harmless from any claims arising from such infringement or alleged infringement; and
(c) grant City West Water a non-exclusive, perpetual and royalty-free licence to use, reproduce and modify the material for City West Water’s purposes.
You agree that any original Content that you produce, contribute or post on to the website may be made available to the public under a Creative Commons Attribution-ShareAlike 3.0 Australian licence. This licence lets others share your Content, where the end user acknowledges your contribution. The full terms of the licence are available at http://creativecommons.org/licenses/by-sa/3.0/au/legalcode.
We grant you a Creative Commons licence which allows you to copy and adapt Content on the website placed by others, subject to the terms of the licence. You can view a copy of the licence at http://creativecommons.org/licenses/by-sa/3.0/au/legalcode.
Liability to Authorised Third Parties
City West Water, Harvest Digital Planning Pty Ltd and its suppliers do not accept responsibility for any loss or damage, however caused, which you or any authorised third party may directly or indirectly suffer in connection with or arising from you permitting that third party to access your account information and make transactions on your behalf over this website. The authorisation you provide to the third party is an arrangement between you and the third party only. City West Water bears no responsibility for any actions of any authorised third party.
'We', 'our' or 'us' means City West Water.
'You' or 'Your' means the registered person for Your Say - City West Water including any third party authorised by you to access your account.
'Website' means the Internet site identified as Your Say - City West Water with domain name yoursaycww.com.au
'Loss' means any loss or damage, suffered directly or indirectly including that attributable to negligence.
'Password' means an alphanumeric code, which is only known by the authorised users.
Thank you, your account has been created.
To help us determine whether we are getting a diverse cross-section of participants, we'd appreciate it if you please provide the following optional demographic information.