We're planning for our 2018 Price Submission and want customers to help shape the services we deliver now, and into the future.

Our Price Submission will propose the service offerings and standards, and prices we will charge from 1 July 2018. Our regulator, the Essential Services Commission, will approve our services and prices before they are applied.


What we do

We play a range of roles and have a variety of responsibilities when it comes to delivering services to our customers and the broader community. These include:

  • delivering water for drinking and washing which comes out of taps and showers
  • removal and treatment of waste water (sewage and trade waste) from homes and businesses
  • responding to and fixing leaks and bursts
  • undertaking customer service and billing activities
  • looking after water into the future
  • supporting customers who are having difficulties paying their bills
  • minimising the impacts of our operations on the environment
  • participating in community events and teaching people about the water and sewerage systems

Check out our video for more on what we do.


Tell us what you think

What's Important To You?

When it comes to what we do and how we do it, we want to know what's important to customers and what services we should consider for the future. For example, this could be anything from:

  • always being able to access water
  • ability to pay bills fortnightly or monthly
  • leaks and bursts are fixed quickly
  • longer call centre times
  • knowing daily water use
  • receiving bills by email, an app, or SMS
  • CWW is energy efficient
  • vulnerable members of the community are looked after


Moderation Policy
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19 January, 2017

VR says:

“Incentives for low water usage. I use very little water quarterly and my service and sewerage charges outstandingly outweigh my usage. ”

5 January, 2017

Mr Daniel Spina says:

“Incentives for low water usage. I use very little water quarterly and my service and sewerage charges outstandingly outweigh my usage. ”

20 December, 2016

stoneriver says:

“•receiving bills by email”

11 December, 2016

wan says:

“-those who use most water, their price should be more than doubled; this extra money should reward water savers eg. free water tank put in.”