As part of our ongoing Voice of the Customer Program, we want to listen carefully when you tell us how we're doing and what we can do better.

We’d like to encourage you to express your views, to help us understand what’s important to you and to help inform our understanding of how the very best service organisations partner with their customers to produce great results.

To begin the conversation, join the discussion below, and tell us both what you think makes a genuinely great customer experience, and conversely, what are the things that customer service should not be.

Everyone who contributes a valid comment, as outlined below, will be entered into a draw to win a $100 Pre-paid EFTPOS Card. (Terms & Conditions apply)

If you have any questions, please feel free to contact us by email.


Tell us about a bad experience you’ve had with a company or organisation recently.

In telling us about your bad customer experience, please include:

  • Which company or organisation was it?
  • What made it a bad experience?
  • Why?
  • How are they worse than other companies or organisations?
  • What did you expect them to do but they didn’t do?
Tell us about a good experience you’ve had with a company or organisation recently.

In telling us about your good customer experience, please include:

  • Which company or organisation was it?
  • What made it a good experience?
  • Why?
  • How are they better than other companies or organisations?
  • What did they do that other companies or organisations didn’t?