As a user of Your Say - City West Water with the domain name ("website") you are bound by these Terms and Conditions.

The platform is owned and operated by Harvest Digital Planning Pty Ltd on behalf of City West Water Corporation ("City West Water").


This website has been established for the purpose of providing City West Water's customers and stakeholders an opportunity to provide input into City West Water's strategies, plans and initiatives.

Acceptance of Terms and Conditions

Use of the website indicates your acceptance of these Terms and Conditions, the Privacy Statement and Moderation Policy. If you do not accept these Terms and Conditions you must refrain from using this website.

City West Water reserves the right to vary these Terms and Conditions. Any amendment to these Terms and Conditions will be effective immediately upon notification on this website. Your continued use of this website following such notification will represent agreement by you to be bound by these Terms and Conditions as amended.


To participate in this website users must create an account with us and provide information that is accurate, complete, and current at all times.

To maximise your security you must:

  • Choose a password that is not easily guessed or "hacked".
  • Change the password regularly.
  • Not record your password.
  • Protect your password from being stolen.
  • Not disclose your password to anyone or use it in a manner that may allow others to discover it.
  • Immediately advise City West Water if you suspect your password has been stolen, lost or disclosed.

Your transmission of information through the Internet is at your own risk.

In some cases, City West Water or Harvest Digital Planning Pty Ltd may require access to your account to respond to technical issues.


City West Water, Harvest Digital Planning Pty Ltd and its suppliers consider that the technology used by the website provides a reasonable level of security to guard against unauthorised access to your information and use of this website. However, we cannot guarantee that the security of this website cannot be compromised. In using this website you acknowledge that it may not be secure.

To the extent permitted by law City West Water, Harvest Digital Planning Pty Ltd and its suppliers are not liable to you for any damages, losses or liabilities of any kind (whether as a result of negligence or otherwise and including consequential loss or damage) that occur in connection with your use of the website and any information, material or functionality that forms part of it.

City West Water, Harvest Digital Planning Pty Ltd and its suppliers are not liable for any losses, damages or liabilities of any kind arising from any disruptions to this website.

You must take appropriate measures to ensure that items selected from this website are free from viruses or the like that may damage or interfere with your computer systems. City West Water, Harvest Digital Planning Pty Ltd and its suppliers are not liable for any damage to your computer systems, whether it occurs in connection with the use of this website or another linked website.

Suspension and Termination

Your account may be suspended or terminated at any time by City West Water without notice. In the event of suspension or termination, all disclaimers and limitations of liability in these Terms and Conditions will continue to apply. We will email the user to inform them why their account has been suspended or terminated and the applicable duration in the event of a suspension.

Content you have posted on the website may remain on it, even after you have cancelled your account. You are not entitled to have the content removed.

Upon termination, your right to use the website will immediately cease.

If you wish to terminate your account, you can cancel your registration by contacting

Email newsletters and notifications

You can choose to receive newsletters and other updates about a project from City West Water by email. Newsletters and updates will be sent via a third-party supplier. If you choose to receive newsletter and updates but then change your mind, you can unsubscribe at any time by following the process set out in the emails sent.

Links to other sites

This website has links to other websites operated by third parties. City West Water, Harvest Digital Planning Pty Ltd and its suppliers are not responsible for the content, security or privacy practices associated with other linked websites. City West Water does not approve or endorse either the products or the owners or operators of these sites.

We advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Linking to this site

Links to this website from other websites are not permitted without City West Water's prior written consent.


City West Water, Harvest Digital Planning Pty Ltd and its suppliers cannot guarantee that errors in recording, transcribing, storing or transmitting information or in the operation of this website will not occur. Accordingly, City West Water does not warrant the accuracy, adequacy, timeliness (despite any apparent date stamping) and completeness of information on this website.

City West Water reserves the right to add, remove or alter content from the website without notice.


In the event of a dispute arising in connection with the use of this website, the applicable law is that of the State of Victoria, Australia.

Copyright and Intellectual Property

The website contains the copyrighted material, trademarks, patents, trade secrets, and other proprietary information (“Proprietary Intellectual Property”) of Harvest Digital Planning and its suppliers and licensors. Harvest Digital Planning and its suppliers and licensors own and retain all proprietary rights in the Proprietary Intellectual Property. For the avoidance of doubt, content posted on the website by you and other users of the website (“Content”) is not Proprietary Intellectual Property.

Except for Proprietary Intellectual Property which is in the public domain, or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or otherwise use any such Proprietary Intellectual Property and the provision of such Proprietary Intellectual Property to you through the website does not transfer to you or any third party any rights, title or interest in or to such Proprietary Intellectual Property, including, without limitation, any intellectual property rights in any content and material included therein.

You may not: distribute, sub-license, translate, reverse-engineer, decompile, or disassemble the website or Proprietary Intellectual Property or the source code thereof, or attempt to derive the source code thereof in any other way, save and only to the extent any foregoing restriction is prohibited by applicable law; modify the website or Proprietary Intellectual Property or merge all, or any part, of the website or Proprietary Intellectual Property or the source code thereof into another program; or remove, modify or alter any of Proprietary Intellectual Property from any part of the website or the source code thereof.

By posting any material on the website, you:

(a) warrant that you have the right to post the material and that doing so will not infringe any intellectual property rights or other rights of any third party;
(b) agree to hold City West Water harmless from any claims arising from such infringement or alleged infringement; and
(c) grant City West Water a non-exclusive, perpetual and royalty-free licence to use, reproduce and modify the material for City West Water’s purposes.

You agree that any original Content that you produce, contribute or post on to the website may be made available to the public under a Creative Commons Attribution-ShareAlike 3.0 Australian licence. This licence lets others share your Content, where the end user acknowledges your contribution. The full terms of the licence are available at

We grant you a Creative Commons licence which allows you to copy and adapt Content on the website placed by others, subject to the terms of the licence. You can view a copy of the licence at

Liability to Authorised Third Parties

City West Water, Harvest Digital Planning Pty Ltd and its suppliers do not accept responsibility for any loss or damage, however caused, which you or any authorised third party may directly or indirectly suffer in connection with or arising from you permitting that third party to access your account information and make transactions on your behalf over this website. The authorisation you provide to the third party is an arrangement between you and the third party only. City West Water bears no responsibility for any actions of any authorised third party.


'We', 'our' or 'us' means City West Water.

'You' or 'Your' means the registered person for Your Say - City West Water including any third party authorised by you to access your account.

'Website' means the Internet site identified as Your Say - City West Water with domain name

'Loss' means any loss or damage, suffered directly or indirectly including that attributable to negligence.

'Password' means an alphanumeric code, which is only known by the authorised users.